Actionable Relationship Center (ARC)

Actionable Relationship Center (ARC)

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Overview

  • 🔍 Overview - Intro
  • Exam Guide
  • Agentforce Nonprofit (AFNP) vs. Nonprofit Cloud (NPC)
  • Get a Trailhead Nonprofit Industries Org

Implementation Strategies: Part One - Before the Build

  • Initial Setup
  • Prerequisites
  • Security
  • Discovery
  • Scope of Work
  • Phases of a Salesforce Implementation
  • Plan and Prepare
  • Project Team Roles
  • Implementation Approaches
  • Project Roadmap/Building Timeline
  • Determine Communication Strategies
  • Customize and Build

Constituent Management

  • Tracking Individuals - A History
  • Person Accounts - The AFNP Way to Track Individuals
  • Businesses and Organizations
  • Party Role Relationships
  • Party Relationship Groups
  • Address Management
  • Merging Duplicates
  • Actionable Relationship Center (ARC)

Fundraising

  • The Fundraising Data Model
  • The Fundraising Apps
  • Gift Designations
  • Gift Transactions
  • Gift Transaction Designations
  • Gift Refunds
  • Gift Tributes
  • Gift Commitments
  • Gift Commitment Schedules
  • Opportunities
  • Gift Default Designations
  • Donor Gift Summary
  • Gift Soft Credits
  • Gift Batch and Entry
  • Gift Acknowledgement
  • Donor Tax Summary

Marketing

  • Campaigns
  • Outreach Source Codes and Summaries

Program Management

  • Program Management Intro
  • Programs
  • Program Enrollments
  • Program Cohorts and Program Cohort Members
  • Benefits
  • Units of Measure
  • Benefit Types
  • Benefit Schedules
  • Benefit Sessions
  • Benefit Assignments
  • Benefit Disbursements

Case Management

  • Case Management Intro
  • Cases
  • Case Program
  • Case Participants
  • Case Referrals
  • Care Plans
  • Care Plan Templates
  • Goal Definitions
  • Goal Assignments
  • Care Barriers
  • Care Barrier Types
  • Public Complaints

Outcome Management

  • Outcome Management Intro
  • Programs for Outcome Management
  • Goal Definitions for Outcome Management
  • Time Periods
  • Units of Measure
  • Outcomes
  • Outcome Activities
  • Indicator Definitions
  • Indicator Assignments
  • Indicator Performance Periods
  • Indicator Results
  • Impact Strategies
  • Impact Strategy Assignments

Grantmaking

  • Grantmaking Intro
  • Programs for Grantmaking
  • Budgets
  • Budget Categories
  • Budget Period
  • Budget Category Values
  • Budget Allocations
  • Funding Opportunities
  • Individual Applications
  • Application Timeline
  • Individual Application Task
  • Application Reviews
  • Application Decisions
  • Funding Awards
  • Funding Award Requirements
  • Funding Award Amendment
  • Funding Disbursements
  • Grantmaking and Experience Cloud Sites
  • Grantmaking Template
  • Grantmaking External Users

Industry Common Features

  • Industry Common Features Intro
  • Accounting Subledger
  • Action Launcher
  • Action Plans and Action Plan Templates
  • Actionable Segmentation (Actionable Lists)
  • Actionable Relationship Center
  • AI Summary (Einstein Summary)
  • Business Rules Engine and Decision Explainer
  • Compliant Data Sharing
  • Data Processing Engine
  • Record Rollup Definitions (Record Aggregation)
  • Document Tracking and Approvals
  • Events and Milestones
  • Identity Verification
  • Intelligent Document Automation
  • Interaction Summaries
  • Interest Tags, Topics, and Tag Categories
  • Omnistudio
  • Data Consumption Framework
  • Discovery Framework
  • Document Generation
  • Dynamic Assessments
  • Timeline
  • Record Alerts
  • Service Process Studio

Implementation Strategies: Part 2 - After the build

  • Test & Deploy
  • Sandbox Types
  • Preview Sandboxes
  • Create a Test Plan
  • Continuously Improve
  • Data Governance Best Practices
  • Build a Center of Excellence
  • V2MOM
  • Application Lifecycle Management